Privacy policy
Last updated: June 30, 2026
This Privacy Policy describes how Luster Candle collects, uses, and protects your personal information when you visit our website, place an order, contact us, subscribe to our emails, or use our online store.
By using our website, you agree to the collection and use of information as described in this Privacy Policy.
Information We Collect
We may collect personal information that you provide directly to us, including:
Name
Email address
Shipping address
Billing address
Phone number
Order details
Payment-related information
Messages or inquiries you send through our Contact or Wholesale pages
We may also collect certain information automatically when you visit our website, such as:
IP address
Browser type
Device information
Pages viewed
Referring website
Shopping activity
Cookies and similar tracking technologies
How We Use Your Information
We use your information to:
Process and fulfill orders
Send order confirmations and shipping updates
Respond to customer service inquiries
Manage returns, refunds, replacements, and damaged or incorrect item claims
Provide wholesale or private label project support
Improve our website, products, packaging, and customer experience
Send marketing emails if you choose to subscribe
Detect and prevent fraud, abuse, or unauthorized activity
Comply with legal, tax, payment, and business obligations
Orders and Payments
When you place an order, we collect the information needed to process your purchase and deliver your products. Payment information is processed through secure third-party payment providers. We do not directly store full payment card numbers on our website.
Email Marketing
If you subscribe to our email list, we may send you product updates, candle styling ideas, special offers, and brand news.
You can unsubscribe at any time by clicking the unsubscribe link in our emails or by contacting us through our Contact page.
Cookies and Tracking Technologies
Our website may use cookies and similar technologies to support site functionality, remember preferences, improve user experience, analyze website traffic, and support advertising or marketing performance.
You may adjust your browser settings to refuse or delete cookies. Some website features may not work properly if cookies are disabled.
How We Share Information
We may share limited personal information with trusted service providers who help us operate our business, including:
Shopify and website hosting services
Payment processors
Shipping and logistics providers
Email marketing platforms
Analytics and advertising tools
Customer support tools
Fraud prevention and security services
Professional advisors when needed
We do not sell your personal information as a standalone product.
We may also disclose information if required by law, legal process, fraud prevention, security protection, or to protect our rights, customers, and business.
Shopify
Our store is hosted by Shopify. Shopify provides the online e-commerce platform that allows us to sell our products and services to you. Your information may be processed through Shopify’s systems as part of operating our online store, checkout, payment, order management, and customer experience.
Data Retention
We keep personal information only for as long as needed to provide services, fulfill orders, comply with legal and business obligations, resolve disputes, prevent fraud, and maintain accurate business records.
Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information, such as the right to request access, correction, deletion, or restriction of your personal information.
You may also have the right to opt out of certain marketing communications or certain types of data processing where applicable.
To make a privacy-related request, please contact us through our Contact page.
Security
We take reasonable steps to protect personal information from unauthorized access, misuse, loss, disclosure, alteration, or destruction. However, no method of online transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
International Users
If you access our website from outside the country where our services or service providers operate, your information may be transferred, stored, or processed in other countries. By using our website, you understand that your information may be processed outside your country of residence.
Children’s Privacy
Our website and products are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information to us, please contact us so we can take appropriate action.
Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or policies of third-party websites. Please review their privacy policies before providing personal information.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. Continued use of our website after changes are posted means you accept the updated Privacy Policy.
Contact
If you have questions about this Privacy Policy or how your personal information is handled, please contact us through our Contact page.