Terms of service

Overview

This website is operated by Luster Candle. Throughout the site, the terms “we,” “us,” and “our” refer to Luster Candle.

By visiting our website, purchasing products from us, or using any part of our online store, you agree to be bound by these Terms of Service. These terms apply to all users of the site, including retail customers, wholesale buyers, business customers, browsers, vendors, and other visitors.

Please read these Terms of Service carefully before using our website or placing an order.

Products and Services

Luster Candle offers pearled candle wax, candle sand, wick bundles, candle styling essentials, packaging-related products, and related candle products for home use, gifting, retail, events, wholesale, and private label projects.

Product availability, colors, scents, packaging, pricing, and product details may change from time to time without prior notice.

Product Information

We do our best to present product descriptions, colors, images, sizes, weights, and other product information as accurately as possible. However, actual product colors may vary slightly due to lighting, screen settings, production batches, and natural material differences.

All product descriptions and images are provided for general reference. Customers are responsible for reviewing product information before placing an order.

Orders and Payments

By placing an order on our website, you agree to provide accurate, complete, and current order, payment, and shipping information.

We reserve the right to refuse, cancel, or limit any order at our discretion, including orders that appear to contain incorrect information, suspected fraud, unauthorized activity, pricing errors, or product availability issues.

All prices are listed in the currency shown on the website at the time of purchase. Prices may change without notice.

Shipping

Orders are processed and shipped according to our Shipping Policy. Estimated delivery times are provided for reference only and may vary due to carrier delays, customs processing, weather, holidays, or other circumstances outside of our control.

Customers are responsible for providing a complete and accurate shipping address. We are not responsible for delays or failed delivery caused by incorrect or incomplete shipping information.

Returns and Refunds

Returns, refunds, damaged items, defective items, and incorrect items are handled according to our Return & Refund Policy.

Opened or used products may not be eligible for return for safety and product quality reasons.

Wholesale and Private Label Orders

Wholesale, bulk, custom, and private label orders may be subject to additional terms, including minimum order quantities, sample approval, custom color confirmation, packaging confirmation, production timelines, payment terms, and final order approval.

Custom, private label, or specially produced items may not be eligible for cancellation, return, or refund once production has started or after the order has been confirmed, unless the item is defective, damaged, or incorrect due to our error.

For wholesale or custom project details, please contact us through our Wholesale or Contact page.

Product Use and Safety

Customers are responsible for using our products safely and appropriately. Pearled candle wax, candle sand, wicks, vessels, and related candle products should be used only as directed and with suitable heat-safe vessels and proper candle safety practices.

Never leave a burning candle unattended. Keep burning candles away from children, pets, drafts, curtains, fabric, paper, and flammable materials. Always place candles on a stable, heat-resistant surface.

Luster Candle is not responsible for damage, injury, or loss caused by improper use, unsafe setup, misuse, or failure to follow candle safety guidelines.

Intellectual Property

All content on this website, including text, images, graphics, product names, logos, designs, page layouts, and branding materials, is owned by or licensed to Luster Candle unless otherwise stated.

You may not copy, reproduce, modify, distribute, sell, or use our website content, product images, branding, or written materials without prior written permission.

Website Use

You agree not to use our website for any unlawful, harmful, fraudulent, abusive, or unauthorized purpose.

You may not attempt to interfere with the security, performance, or operation of the website, upload malicious code, collect data without permission, or misuse any part of the site.

Third-Party Links and Services

Our website may include links to third-party websites, apps, payment providers, shipping carriers, or service providers. We are not responsible for the content, policies, practices, or performance of third-party services.

Limitation of Liability

To the fullest extent permitted by law, Luster Candle shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from your use of our website, products, or services.

Our responsibility for any order-related issue is limited to the amount paid for the product involved in that order, unless otherwise required by applicable law.

Errors and Updates

Occasionally, there may be information on our website that contains errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping, availability, or other details.

We reserve the right to correct errors, update information, cancel orders, or make changes at any time without prior notice.

Changes to These Terms

We may update or modify these Terms of Service from time to time. Any changes will be posted on this page. Continued use of our website after updates are posted means you accept the revised terms.

Contact

If you have questions about these Terms of Service, please contact us through our Contact page.