Refund policy

30-Day Return Window

We accept returns within 30 days of delivery. To be eligible for a return, the item must be unused, unopened, and in its original packaging.

Returns for Color or Scent Preference

If you are not satisfied with the color or scent you selected, you may request a return within 30 days of delivery, as long as the product is unused, unopened, and in its original packaging.

Opened or Used Products

For safety and product quality reasons, opened or used pearled candle wax, candle sand, wick bundles, fragrance products, or candle accessories cannot be returned.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery through our Contact page. Please include your order number and clear photos of the item and packaging.

After reviewing the issue, we may offer a replacement, refund, or other suitable solution.

How to Start a Return

To start a return, please contact us through our Contact page with your order number and reason for return.

Please do not send items back without contacting us first. Returns that are sent without prior approval may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Refunds

Once we receive and inspect your returned item, we will notify you whether the refund is approved. If approved, the refund will be issued to your original payment method.

Please note that it may take additional time for your bank or payment provider to process and post the refund.

Non-Returnable Items

The following items cannot be returned:

Opened or used pearled candle wax
Opened or used candle sand
Opened or used wick bundles
Opened or used fragrance products
Items not in original packaging
Items returned more than 30 days after delivery